Iguana Art Academy

Help Center / FAQs

Course FAQs

Do courses require a textbook?

Some courses may have a textbook, but most do not. If the instructor does make use of a textbook, you’ll find it listed in the supply list that comes with each course.

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How do students receive feedback on their assignments?

Students receive feedback through each lesson’s IAG (Iguana Assignment Gallery) or the lesson forum. Assignments that require responses to questions are handled in a discussion forum unique to each lesson and course, private to the students in that course.

Image-based assignments are handled in the IAG, also accessible only to students in that course (level, age group). The IAG is a great way for students to view classmates work and share comments and feedback. Click IAG screenshot for a larger view.

IAG screenshot

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How do I participate in Iguana’s student forums?

If you’d like to join a conversation with other students or start a new one, our Iguana forums are the place to be. To access you can simply click on the FORUM tab on the main menu or access via your course page. Read on for a visual guide.
Accessing the forum through the main menu bar will take you to the general forum page.

In this page, you’ll see the courses, number of topics, number of posts, and latest post/reply. You can then pick which forum you want to join.
 
To access through your course page (for example the Color Beautiful course), just click on FORUM, at the bottom of the side menu:

 From your course page, the FORUM link will direct you to this page:

As you can see here the page is empty, so you have an option to either start new topic or proceed to the general forum page (by clicking on the Forum link above the course title)
 
Now, if your course has an active topic, then you will land on a page like this:

You will see a selection of topics available for that particular course. You’re welcome to join in on any of the topic conversations, start a new topic, or return to the main forum page via the links or the main menu bar at the top of the page.  :) 

We hope you enjoy the conversations, and please aim to be encouraging, respectful, and considerate of others. If you observe any unwholesome behavior, please alert our staff via the contact page. Thanks, and have fun. :)

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What about course materials or supply lists?

Every course has a supply list; on each course’s listing page, just click on “Materials” in the course info box to view. You will appreciate that supplies are kept at a minimum to keep costs down. Some lists have links to online vendors, some of whom will have your course’s supplies already organized and ready for you to order (how easy is that?!). You can print out your list and shop locally or online. :)     >Click to view courses

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Will you please explain the Feedback options?

Our courses offer up to four feedback options: Bronze, Silver, Gold, and Platinum. For more details, go to Feedback Options.

Other than Bronze, not all Feedback options are available for every course at all times.

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Can my child earn high school credit for Iguana courses?

Yes, high school credits can be earned for courses taken here at Iguana Art Academy! Find details and additional resources on our High School Credit page.

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What is the recommended age for your courses?

Our courses are designed for Middle School, High School, and Adult. The content is intelligent, yet easy to understand.  Sample a lesson here. We have had students as young as 8 to 10 enjoy our courses, as well as collegiates and retirees. :)

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When can I watch the next lesson?

Lessons are released weekly on Mondays, and are available for students to watch 24/7 after that  whenever they choose to login.
No doubt some of you will complete your assignments early and be eager to get started on the next lesson. Patience, my dear Watson! The weekly lesson format helps keep the entire class in sync so as to make the most of feedback for assignments. Everyone in your classroom is working on the same assignment!
Students can review previous lessons anytime during the length of the course, but forthcoming lessons will be available on upcoming Mondays, one week at a time.

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Can I see a list of course lessons and dates?

Because our courses repeat on a regular basis, and sometimes overlap, it would be confusing to list the lesson dates for each on a calendar. However, you can easily view a list of all the lessons in your course from your Student Dashboard. Lessons are released every 7 days, making it easy to figure lesson dates if you know your course start date.

Click on your name at the top of any webpage > then select COURSES from the dropdown menu > select your course > select CURRICULUM to view a list of your course’s lessons. See screenshots below.

faq-_profile_menu_w_note

 

faq-_curriculum_lesson_list-dates

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Is there a course syllabus?

You can find the syllabus on the course description page under the tab “Curriculum”.  Start at the Courses page to select a course and read its description, view the syllabus, and more.

 

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Does IAA have any religious or political affiliations?

Iguana Art Academy is not affiliated with any religion or political association, nor does the school discriminate for any reason, including race, color, national or ethnic origin, age, religion/religious worldview, disability, gender, political view, citizen status, or artistic ability.

Some instructors may instinctively teach such that their personal worldview is evident, but in no way do any instructors at Iguana Art Academy pass judgment on any person for their personal views, and reciprocates respect for others’ worldviews. Instructors who teach from a specific worldview are noted in their course descriptions.

If ever you come across discrimination of any kind from instructor, Iguana staff, or students, please contact us immediately so we may address it promptly.

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Can I start anytime, or is there a schedule?

You can begin your course when you are ready, within four months of registering for a course. Once you start with the first lesson, lessons are dispensed (made available) every 7 days.

For example, if you purchase a course May 1st, then you have until September 1st to start your course.  And let’s say you take your first lesson on a Tuesday. Lesson 2 for your course will become available the following Tuesday, but not before. This encourages students to take their time and give their best to their assignments, and also provides time for students to photograph, edit, and upload their assignment images to their course assignment gallery.

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Are the courses online or onsite?

All courses are online and available 24/7. We do offer onsite workshops (ArtShops) which you can read about here.

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Registration FAQs

How do I pay for my course?

We make things safe and easy by using PayPal for payment processing. It’s a straightforward process, and you don’t need a PayPal account, only your credit card, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club, EnRoute, and check cards or debit cards with either a Visa or MasterCard logo. You will receive email confirmation of your payment for your records.

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I’ve registered and purchased a course. What’s next?

First off, welcome to Iguana Art Academy!

Once you submit payment for your course, you should receive a confirmation email that will provide links to get started. You can visit our New Student (Getting Started) page to get familiar with the school. You can also click on your profile in the upper right-hand corner to view your courses and other pertinent info.

As always, if you need help, just contact us for assistance. :)

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What if I need to sign up more than one student?

If you’re signing up more than one student (parents with children; gifts for friends, etc.), you will need to register each under their own account. This is necessary to keep each student’s assignments, connections, grades, notifications, etc. separate and unique. Please follow these instructions when signing up multiple students to courses:

  1. If logged in, start by logging out of your account. To do this, click on your name at the top of the page, then click “Logout” in the dropdown menu.
  2. Once logged out, you can then register with a new username, password, and email address for the next student. Sign up for courses for this student while logged in.
  3. To sign up additional students, repeate steps #1 and #2 above, for each student.

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My kids do not have personal email. Can I use my own for their account?

Yes. And no.

If you are signing up one child for an account, yes, you can use your account.

However, if you are signing up more than one student, then they cannot share the same email. Every user needs to have their own unique username and email address.

We found a safe solution using Gmail. You can create an email for your child that completely runs through your own Gmail account. Check out the solution at www.juliermasson.com/how-to-create-a-safe-and-secure-gmail-account-for-your-child/.

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Can I start anytime, or is there a schedule?

You can begin your course when you are ready, within four months of registering for a course. Once you start with the first lesson, lessons are dispensed (made available) every 7 days.

For example, if you purchase a course May 1st, then you have until September 1st to start your course.  And let’s say you take your first lesson on a Tuesday. Lesson 2 for your course will become available the following Tuesday, but not before. This encourages students to take their time and give their best to their assignments, and also provides time for students to photograph, edit, and upload their assignment images to their course assignment gallery.

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Can students share an account or course?

Your whole family or classroom is welcome to watch the lessons together! However, only one student per account can submit their work for feedback.

For each student that wants to receive feedback on their assignments, it is best to have their own Iguana account. Submitting assignments from different students will cause confusion from classmates and/or instructors, making it hard to offer constructive criticism since it will be difficult to compare growth, habits, etc., from one lesson to the next. As you can imagine in any classroom, mixing the work of different students removes the ability to have a reference point for whose work belongs to whom. As a result, classmates and teachers will refrain from offering feedback since it will be too hard to track who they’re critiquing.

Hope this helps!

 

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Purchasing FAQs

How do I purchase a course?

Purchasing a course is a straightforward process. However, it is important that you select the correct options to ensure that you or your student are in the proper class regarding age and feedback level. If you’re ordering from your mobile device, be sure to scroll to the bottom of the screen to find the options shown here. Follow these steps to order your course:

1  First, go to the COURSES page, browse the courses, and select the one you’re interested in:Step 1- All Courses select

 


2. Once you’re on your selected course page and ready to add the course to your shopping cart, select from the Age and Feedback options in the right column, then click the ADD TO CART button:

 


3. Enter your coupon code if you have one:


4. If you want to order more courses for the same student, then click Continue Shopping. If you’re ready to purchase, then click Proceed to Checkout. Note: if you are purchasing courses for more than one student, then you must complete each student’s order one at a time, so that each student has their own separate account.

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5. At the Checkout page, complete your billing info, including your payment method, tick the the terms & conditions box, then place your order. :)

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What if I need to sign up more than one student?

If you’re signing up more than one student (parents with children; gifts for friends, etc.), you will need to register each under their own account. This is necessary to keep each student’s assignments, connections, grades, notifications, etc. separate and unique. Please follow these instructions when signing up multiple students to courses:

  1. If logged in, start by logging out of your account. To do this, click on your name at the top of the page, then click “Logout” in the dropdown menu.
  2. Once logged out, you can then register with a new username, password, and email address for the next student. Sign up for courses for this student while logged in.
  3. To sign up additional students, repeate steps #1 and #2 above, for each student.

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Are Age groups about skill level?

No, age groups are strictly about age. We have separated our courses into the three age groups (Middle School / High School / Adult) for the sole purpose of creating an appropriate, safe, enjoyable, and safe environment for each age group. Students will engage and receive feedback from their classmates, thus it is logical to group students with others in their age/maturity level.

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What payment methods do you accept?

We accept PayPal and all major credit cards.

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Can I start anytime, or is there a schedule?

You can begin your course when you are ready, within four months of registering for a course. Once you start with the first lesson, lessons are dispensed (made available) every 7 days.

For example, if you purchase a course May 1st, then you have until September 1st to start your course.  And let’s say you take your first lesson on a Tuesday. Lesson 2 for your course will become available the following Tuesday, but not before. This encourages students to take their time and give their best to their assignments, and also provides time for students to photograph, edit, and upload their assignment images to their course assignment gallery.

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Can students share an account or course?

Your whole family or classroom is welcome to watch the lessons together! However, only one student per account can submit their work for feedback.

For each student that wants to receive feedback on their assignments, it is best to have their own Iguana account. Submitting assignments from different students will cause confusion from classmates and/or instructors, making it hard to offer constructive criticism since it will be difficult to compare growth, habits, etc., from one lesson to the next. As you can imagine in any classroom, mixing the work of different students removes the ability to have a reference point for whose work belongs to whom. As a result, classmates and teachers will refrain from offering feedback since it will be too hard to track who they’re critiquing.

Hope this helps!

 

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If you have questions on setting up your student account profile, change your password, learn how to get started, or just want to get acquainted with the Academy, visit our New Students page.

Tuition and Refunds

What is IAA’s refund policy?

Iguana Art Academy’s refund policy is generous. You have three weeks to cancel your course and receive a 100% money-back refund*. This allows you to take three lessons of a course and if you decide this isn’t for you, let us know and we’ll issue a refund. More details about our 100% guarantee can be found here.

*Note: If you used a coupon whose value was 50% or greater of the normal course fee, we will issue a voucher for a free course in the future. We cannot offer a monetary refund due to the operating expense. Our desire is for you to enjoy art, so if you are unhappy with a course, regardless of tuition paid, let us know and we’ll do what we can to make things right. 

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Troubleshooting FAQS

How do I change my password?

Changing or updating your account password is easy. Follow these steps:

  1. Click on your name (or username) on the menu bar at the top of the page to open up the dropdown menu.
  2. Select “Settings” at the bottom of the list of options
  3. On the Settings page (in the default General tab), under “Change Password”, enter your new password. NOTE: Be sure to save an exact copy of your new password in a safe place! :)

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Where do I pay for the course?

After selecting the course you’d like to purchase, you should click on the blue ADD COURSE TO CART button in the right column. If you’re using a mobile device, scroll to the bottom of the page to view the button.

Remember that you must select from the Age and Feedback dropdown menu options before you can add the course to your shopping cart.

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Why can’t I view the next lesson(s)?

Lessons are released each Monday, seven days after the previous lesson. Lesson 1 is available on the posted course start date, Lesson 2 on the following Monday (week #2), and Lesson 3 on the Monday of week #3, and so on.

You also should click the MARK THIS UNIT COMPLETE button at the bottom of each lesson page so that you can advance to the next lesson at the proper time.

If you are receiving an error message or “Course Expired” message, contact us and we’ll take care of you. :)

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Trouble viewing? Refresh browser, clear cache.

If you’re having trouble viewing the lesson video or uploading assignments, check to see if you have Adobe Flash installed by clicking here). If you’re having trouble viewing updated lessons, uploading assignments, or viewing any page at Iguana Art Academy,  try 1) refreshing your browser and 2) clear your cache, or 3) as a last resort, send us your IP address to ensure you’re not blocked by security software. Here’s how:

1) How to clear/refresh your browser:

  • Chrome: Press Ctrl+F5 in Windows. Press Command+R in OS X.
  • Edge: A few steps…click here for guidance from Microsoft.
  • Firefox: Press Ctrl+F5 in Windows. Press   Command+ Shift+R in OS X.
  • Safari: Press   Command Opt +E to delete the cache and then press  Command+R.

2) How to clear your cache:

  • Safari 8.0 – 10.0 (Mac) – Clearing Cache and Cookies
    1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click Preferences.
    2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data.
    3. Click Remove Now in the pop-up window that appears.
  • Android:
    1. Tap the Chrome menu button (the button looks like three small dots or three lines stacked vertically) > Settings > Privacy > Clear Cache (you cannot force refresh in Chrome for Android and iOS. You will need to delete your existing cache and then reload the website.
    2. Tap “Clear Browsing Data”. Ensure that “Clear the cache” is checked > Tap “Clear”
  • iOS:
    1. Go to Settings > Safari > Tap “Clear History and Website Data” > Return to Safari > Reload the page with the circular reload button in the address bar (you cannot force a refresh in Safari for iOS. You will need to delete your existing cache and then reload the website.
    2. Tap “Clear Cache”. Tap “Clear Cache” again to confirm.

3) Check your computer’s address (IP address) for security:

Every computer has its own IP address. That’s how other computers know what info to give or send you, such as local weather, your shopping cart items, etc. Your IP doesn’t contain any confidential info, it’s simply your computer’s address, just like your house address is impersonal but enables the firemen to find you. More info on IP’s.

If clearing your browser and cache does not solve the issue you’re experiencing, please submit your IP address and the issue problem you’re experiencing via the form below. We’ll get back to you with a solution asap. Be sure to give us the following:

  • your IP address. Click here to see it.
  • the page URL (in the address bar) of the trouble you’re running into
  • if possible, a screenshot (we use the free Jing screencapture tool)
  • a description of the issue to better help us identify and solve the problem.

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Help! I do not see my lesson or the assignment material!

A few causes for this no-show:

  1. Chances are you are early for the show. :)  Lesson and lesson material are dispersed on Mondays. Check back and you should find what you’re looking for.
  2. Make sure you are logged in to your account.
  3. Refresh your browser to clear the cache (stored webpages, settings)
  4. Check if you have Adobe Flash Player installed in your browser. Automatic detection and easy download here.
  5. Lastly, it could be a tech issue on our side. If you’re not early, you’re logged in correctly, and you’ve refreshed your browser, please contact us and we’ll find out what’s causing this malarkey! Oh, and please accept our apology for the inconvenience.

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How do I participate in Iguana’s student forums?

If you’d like to join a conversation with other students or start a new one, our Iguana forums are the place to be. To access you can simply click on the FORUM tab on the main menu or access via your course page. Read on for a visual guide.
Accessing the forum through the main menu bar will take you to the general forum page.

In this page, you’ll see the courses, number of topics, number of posts, and latest post/reply. You can then pick which forum you want to join.
 
To access through your course page (for example the Color Beautiful course), just click on FORUM, at the bottom of the side menu:

 From your course page, the FORUM link will direct you to this page:

As you can see here the page is empty, so you have an option to either start new topic or proceed to the general forum page (by clicking on the Forum link above the course title)
 
Now, if your course has an active topic, then you will land on a page like this:

You will see a selection of topics available for that particular course. You’re welcome to join in on any of the topic conversations, start a new topic, or return to the main forum page via the links or the main menu bar at the top of the page.  :) 

We hope you enjoy the conversations, and please aim to be encouraging, respectful, and considerate of others. If you observe any unwholesome behavior, please alert our staff via the contact page. Thanks, and have fun. :)

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How do I change my username?

To change or update your account username. Follow these steps:

  1. Click on your name (or username) on the menu bar at the top of the page to open up the dropdown menu.
  2. Select “Profile” in the list of options
  3. On the Profile page (in the default General tab), under “Edit”, replace your current username with your new username.

NOTE: Be sure to save an exact copy of your new username in a safe place!

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How do I share a screenshot?

If you are running into trouble with anything on Iguana, send us a screenshot of the error message or issue that you’re seeing, The screenshot and the URL (the info in your browser’s address bar) will help our tech team help you as quick as possible.

We use Jing to easily capture, copy, and share screenshots from PC or Mac. It’s free at https://www.techsmith.com/jing-tool.html.

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Students can find help and tips for their courses, lessons, and more in STUDENT RESOURCES.

Topics include:

  • Photo editing tips
  • IAG (Assignment Gallery) FAQs
  • Materials FAQs
  • Painting FAQs
  • and more

Where do I find info about teaching at Iguana Art Academy?

If you have a particular skill that you think would be a good fit here at Iguana Art Academy, we’d love to meet you! Check out our Instructor FAQs page to learn more.

Didn’t find your answer? Please submit your question below. We’ll get back to you soon.

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