Iguana Art Academy

My assignments are not displayed in the IAG. What next?

If you’re having trouble uploading or viewing assignments, there are a few quick solutions. First, try refreshing your browser and/or clearing your cache. Instructions on how to do this are below.

Another cause is that your image was too large or the wrong format. Images must be less than 2MB in size and be in PNG or JPG/JPEG format. If you attempted to upload an image and it didn’t work, check your size and image format, refresh your cache (see below), and try again.

How to clear your browser:

  • Chrome: Press Ctrl+F5 in Windows. Press Command+R in OS X.
  • Edge: A few steps…click here for guidance from Microsoft.
  • Firefox: Press Ctrl+F5 in Windows. Press   Command+ Shift+R in OS X.
  • Safari: Press   Command Opt +E to delete the cache and then press  Command+R.

How to clear your cache:

  • Safari 8.0 – 10.0 (Mac) – Clearing Cache and Cookies
    1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click Preferences.
    2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data.
    3. Click Remove Now in the pop-up window that appears.
  • Android:
    1. Tap the Chrome menu button (the button looks like three small dots or three lines stacked vertically) > Settings > Privacy > Clear Cache (you cannot force refresh in Chrome for Android and iOS. You will need to delete your existing cache and then reload the website.
    2. Tap “Clear Browsing Data”. Ensure that “Clear the cache” is checked > Tap “Clear”
  • iOS:
    1. Go to Settings > Safari > Tap “Clear History and Website Data” > Return to Safari > Reload the page with the circular reload button in the address bar (you cannot force a refresh in Safari for iOS. You will need to delete your existing cache and then reload the website.
    2. Tap “Clear Cache”. Tap “Clear Cache” again to confirm.

If that doesn’t solve the issue you’re experiencing, please submit your question via the form below. We’ll get back to you with a solution asap. Be sure to give us a clear description and the page URL when to better help us identify and solve the problem.

July 15, 2017

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